Aeroplan’s Mileage Expiry Policies Explained

Header_EN
This blog post was edited on June 27th, 2013 at 8 am to reflect the announcement of Aeroplan cancellation of Seven-year mileage redemption policy implementation.  Prior to this cancellation, miles unredeemed seven years following their accumulation date would have been removed from your account starting January 1, 2014.  As a result, Aeroplan is pleased to inform you that miles will not be removed from your account as long as you stay active with the program by making at least once qualifying activity every 12 months.
 

Aeroplan has a 12-month mileage expiry policy that remains unchanged. We would like to explain this expiry policy in further detail so you can make the most out of your Aeroplan Miles.

12-month mileage expiry policy 

Aeroplan has had a mileage expiry policy since 1997.

Mileage will expire in accounts that have had no qualifying activity in the previous 12 months (1 year). This means that you must earn or redeem at least 1 mile in a 12 month period to keep your account active. Here are some examples of ways to keep your account active:

Accumulate
The Aeroplan Program thrives on its many partnerships with airlines, hotels, car rental agencies, retail businesses, services, and entertainment outlets—there are more than 75 Aeroplan Partners, representing more than 150 partner brands. Here are easy ways to accumulate:

  • Fill up your car at Esso stations
  • Buy your hardware at Home Hardware
  • Fly with Air Canada or Star Alliance carriers
  • Pay with your Aeroplan-affiliated credit card

Redeem your Aeroplan Miles for an array of flight rewards or non-air rewards.

Donate your Aeroplan Miles to one of our Beyond Miles charities.

Transfer your Aeroplan Miles to another member (fees apply)

To read more about the 12-month mileage expiry policy, including the cancelled implementation of the Seven-year mileage redemption policy please visit our FAQ section here.  

85 Responses to “Aeroplan’s Mileage Expiry Policies Explained”

  1. William May 11, 2014 at 3:45 am #

    About 5 years ago, I lost about 40,000 points without knowing the 1 year policy. I told my parents to be aware of it. In the past year, they activate the card once every year. 1 year they activate their account with the point buying a famous brand of juice. They checked their points and they find that they lost all their points. My mom called 1 day after the expiry and the CS needs us to provide proof of the purchase of the juice that come with the aeroplan bonus. Who would keep track of buying a jar of juice? We lost a total of 100,000 points and we never fly with AC anymore since then. I flied once with AC since then because my company booked and paid for it. But, I got a new aeroplan card but it reminds my sad memory.

  2. John April 16, 2014 at 10:16 pm #

    What a joke – my friend had cancer and we dealt with that – the day after we buried her we went to the site – points expired.

    Called the number “Jason stated and could reinstate points for $800 (70K points).

    I am a high school teacher and will use this as a case study

  3. AA February 27, 2014 at 6:44 pm #

    Do I have to use the miles in a one year period or is it that as long as I keep getting aeroplan miles they will not expire until 1 year after my last acquisition of miles?

  4. AJ February 17, 2014 at 6:53 pm #

    My miles expired couple of days ago (on 15th Feb, 2014). Is it possible to get these mile reactivated? Thx

    • Aeroplan February 25, 2014 at 4:15 pm #

      Hi AJ,
      The best thing to do would be to call our Contact Center and an agent can look into your options with you. The number is 800-361-5373.
      Thank you,
      Jason

  5. Zhen February 10, 2014 at 8:05 am #

    I had about 75000 mile being erased. Same as Jimmy, the last email I receive was in Dec 2012 for the monthly newsletter. I didn’t received any notice or email that my points would be erased. I have been accumlating points through home/auto insurance payment, flying with Aircanada, etc. I suppose to at least receive a reminder to let me know that Aircanana was going to cancel all my points.

  6. Allan January 31, 2014 at 9:49 pm #

    Will it be possible to trace back a old account whichi was 15 years ago?

    • Aeroplan February 10, 2014 at 4:25 pm #

      Hi Allan,
      The best thing to do would be to call us and an agent can look into this with you. The number is 800-361-5373.
      Thank you,
      Jason

Leave a Reply