Aeroplan’s Mileage Expiry Policies Explained

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This blog post was edited on June 27th, 2013 at 8 am to reflect the announcement of Aeroplan cancellation of Seven-year mileage redemption policy implementation.  Prior to this cancellation, miles unredeemed seven years following their accumulation date would have been removed from your account starting January 1, 2014.  As a result, Aeroplan is pleased to inform you that miles will not be removed from your account as long as you stay active with the program by making at least once qualifying activity every 12 months.
 

Aeroplan has a 12-month mileage expiry policy that remains unchanged. We would like to explain this expiry policy in further detail so you can make the most out of your Aeroplan Miles.

12-month mileage expiry policy 

Aeroplan has had a mileage expiry policy since 1997.

Mileage will expire in accounts that have had no qualifying activity in the previous 12 months (1 year). This means that you must earn or redeem at least 1 mile in a 12 month period to keep your account active. Here are some examples of ways to keep your account active:

Accumulate
The Aeroplan Program thrives on its many partnerships with airlines, hotels, car rental agencies, retail businesses, services, and entertainment outlets—there are more than 75 Aeroplan Partners, representing more than 150 partner brands. Here are easy ways to accumulate:

  • Fill up your car at Esso stations
  • Buy your hardware at Home Hardware
  • Fly with Air Canada or Star Alliance carriers
  • Pay with your Aeroplan-affiliated credit card

Redeem your Aeroplan Miles for an array of flight rewards or non-air rewards.

Donate your Aeroplan Miles to one of our Beyond Miles charities.

Transfer your Aeroplan Miles to another member (fees apply)

To read more about the 12-month mileage expiry policy, including the cancelled implementation of the Seven-year mileage redemption policy please visit our FAQ section here.  

94 Responses to “Aeroplan’s Mileage Expiry Policies Explained”

  1. PN August 10, 2014 at 5:34 pm #

    Hello, my aeroplan account will expire on September 13, 2014. I have just bought a round trip ticket with Air Canada for Sept 8 to 18 and entered my aeroplan number.
    Since the miles are credited on the account only after the trip, will this ticket count as a valid transaction to keep the currently accumulated points in my account?
    Thank you for your reply.

    • Aeroplan October 28, 2014 at 11:21 am #

      Hi,
      Your flight on September 8th would be credited to your account on time if you booked the correct fare. The best thing to do would be to hold onto your boarding pass in case you need to retroactively request a mileage credit. You can call us to look into your current account details by dialing 1-800-361-5373.
      Thanks,
      Jason

  2. LOUIS AUYEUNG August 8, 2014 at 5:18 am #

    Hello,

    I have become an Aeroplan member since last year during which I accumulated some 40,000 miles.

    I am nervous about your 12-month expiry policy. Please do confirm if I do fly with Air Canada at least once a year, my accumulated points will not be cancelled, regardless of how many years I have had them.

    Thanks,
    Louis.

    • Aeroplan October 28, 2014 at 11:18 am #

      Hi Louis,
      As long you have at least one accumulation or redemption activity in the previous 12 months or you share, donate or transfer your miles, your Aeroplan Miles will not expire.
      Thanks,
      Jason

  3. Vera June 13, 2014 at 2:29 pm #

    I lost 7k aero mile, compare to other people, it’s nothing, but it’s still hard earned, how can they remove it as finger click? They are really money grabber. I’ll cancel it and let all my friends know.

  4. Alison Rogers June 12, 2014 at 12:14 pm #

    You don’t even send out a reminder to people the their Aeroplan points are about to expire?

    Due to business requirements my husband I haven’t travelled in the last year. In the next year we both will be required to fly cross country at least 6 or 7 times each. We will not be flying with Air Canada in the future.

    You can have this policy though you need to inform your customers. It a very convenient way for the company to let itself off the hook to honour the loyalty program and avoid the costs for you to provide this program. Not very loyal to those who have been loyal to your airline.

    • Aeroplan July 29, 2014 at 1:42 pm #

      Hello Alison,
      Members are notified by email or sent a letter to the address on their Aeroplan account. The expiry date as well as information on the policy are available on the Aeroplan Website. If you would like more information on this, please feel free to call our Contact Center. The number is 1-800-361-5373.
      Thank you,
      Jason

      • Ty Miller July 30, 2014 at 6:51 pm #

        NO…you do not send a notification letter. That is a lie. I did my due diligence and updated you with my current address which you have confirmed is on file yet I never received anything and lost over 50,000 pts. I have been a member for over 10 years, and I don’t look every month to see how my aeroplan activity is doing. Who would after that amount of time. It’s a scam to charge your long time clients money to re-by their points. I updated my address for this specific reason, to be updated on any important information. You claim you sent an email address to an inactive email address from years ago. I don’t believe you. No proof as the account is no longer so of course you would say that. Send the letter you claim you send. Its absolutely ridiculous to fall back on a ‘policy’ you have hidden on your website. People have more things going on in life than checking their aeroplan status when they trust you to look after them. I personally did my job by giving you updated mailing info. You didn’t do yours.

        Any policy that has THIS many negative comments is obviously a problem and it shows your values are about your bottom line and not your clients. Embarassed that our company supported you. Lets go Air Miles.

  5. William May 11, 2014 at 3:45 am #

    About 5 years ago, I lost about 40,000 points without knowing the 1 year policy. I told my parents to be aware of it. In the past year, they activate the card once every year. 1 year they activate their account with the point buying a famous brand of juice. They checked their points and they find that they lost all their points. My mom called 1 day after the expiry and the CS needs us to provide proof of the purchase of the juice that come with the aeroplan bonus. Who would keep track of buying a jar of juice? We lost a total of 100,000 points and we never fly with AC anymore since then. I flied once with AC since then because my company booked and paid for it. But, I got a new aeroplan card but it reminds my sad memory.

    • RH June 5, 2014 at 6:56 pm #

      I just found I l lost 60,000 point because “I did not have any transaction over one year”. I did not receive any notification as they said they did. They told me to buy a point back for 3 cents which will cost me $700. It is such an awful policy, just taking advantage the customer. I had tone of promotional emails from them over the year but never notified me how much point i have or will lose $700 value point. Air Canada is intentionally giving the customers difficulty to manage their points so they won’t have to give us rewards.

  6. John April 16, 2014 at 10:16 pm #

    What a joke – my friend had cancer and we dealt with that – the day after we buried her we went to the site – points expired.

    Called the number “Jason stated and could reinstate points for $800 (70K points).

    I am a high school teacher and will use this as a case study

  7. AA February 27, 2014 at 6:44 pm #

    Do I have to use the miles in a one year period or is it that as long as I keep getting aeroplan miles they will not expire until 1 year after my last acquisition of miles?

  8. AJ February 17, 2014 at 6:53 pm #

    My miles expired couple of days ago (on 15th Feb, 2014). Is it possible to get these mile reactivated? Thx

    • Aeroplan February 25, 2014 at 4:15 pm #

      Hi AJ,
      The best thing to do would be to call our Contact Center and an agent can look into your options with you. The number is 800-361-5373.
      Thank you,
      Jason

  9. Zhen February 10, 2014 at 8:05 am #

    I had about 75000 mile being erased. Same as Jimmy, the last email I receive was in Dec 2012 for the monthly newsletter. I didn’t received any notice or email that my points would be erased. I have been accumlating points through home/auto insurance payment, flying with Aircanada, etc. I suppose to at least receive a reminder to let me know that Aircanana was going to cancel all my points.

  10. Allan January 31, 2014 at 9:49 pm #

    Will it be possible to trace back a old account whichi was 15 years ago?

    • Aeroplan February 10, 2014 at 4:25 pm #

      Hi Allan,
      The best thing to do would be to call us and an agent can look into this with you. The number is 800-361-5373.
      Thank you,
      Jason

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