Aeroplan advises that due to Hurricane Irene certain flights have been disrupted to/from U.S. northeast. Aeroplan Members traveling on a flight reward and requiring assistance with changes or mileage reinstatement as a result of this situation should call the Aeroplan Contact Centre between 7:00 a.m. and 9:00 p.m. EDT at 1-800-361-5373.

Air Canada will continue to provide updates and list affected areas at, as further information becomes available. If travelling with a Star Alliance™ partner, customers are reminded to verify their applicable website for updates. Customers with flights and flight rewards to or from affected areas are advised to check on the status of their flight prior to leaving for the airport by consulting or the applicable Star Alliance partner website.

To facilitate changes to travel plans, Air Canada has revised its ticketing policy for customers booked on flights that are subject to cancellation. Customers wishing to make alternate travel arrangements can do so without penalty, space permitting.

Aeroplan and Air Canada are closely monitoring the situation and are doing everything possible to accommodate affected customers to get them on their way safely and as quickly as possible. Please visit and Star Alliance partner websites for more details.

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