Accessing – Website Issue

A small number of Aeroplan Members from Ontario that have Bell Sympatico as their Internet provider have been experiencing intermittent problems accessing the Aeroplan website. This issue has been thoroughly investigated by Aeroplan and Bell where the issue was found to reside. Bell is working on a solution that should permanently resolve the connectivity issue to

In the meantime, Members that use Bell as an Internet provider are asked to report any inability to connect to to Bell’s Sympatico Support Line at 310-SURF (7873) from Ontario and Québec or 1 800 773-2121 from anywhere in Canada.

Should you wish to obtain information about travel or redeem your Aeroplan Miles for travel,  please contact us at 1-800-361-5373.

We thank you for your patience and are sorry for the inconvenience.

February 8th, 2011 UPDATE:

We first want to apologize to our affected Aeroplan Members who are Bell Sympatico customers for the inconvenience of not being able to access the Aeroplan Website, and we understand that it is extremely frustrating.

We would also like to thank all who have commented on our blog regarding this issue.  The information you have provided has been valuable.

We want to let you know that we are working diligently with Bell and our service providers to promptly identify and resolve the issue which is preventing some of our members from accessing our website,

We truly hope this issue is resolved quickly and we will continue to post updates about any new developments.

Thank you

February 16th 2011 UPDATE:

A fix was implemented late last week and was monitored closely over the weekend and early into this week.

We are confident that the issue has been resolved and we want to once again thank you for your cooperation and patience during this very frustrating time.

Thank you.

43 Responses to “Accessing – Website Issue”

  1. Kristen May 21, 2013 at 11:36 pm #

    I note the comments about not being a user-friendly website. I personally do not like the fact, that when overseas from Canada, there is no way to ask a question except to phone Canada. This is most frustrating when you wait on the phone line for 40 minutes and as soon as a person picks up to speak to you, the line drops out. You really need a contact email address.

    Another problem I have is that the newsletter comes to me via email in a load of gobbetly- goop. Looks like a computer language giving instructions. Once again, I would need to phone back to Canada, wait on line for ages at great cost to inquire about this, as there is no email I can send this info to.

    I HOPE ( fingers crossed) that you have an employee whose job it is to read this blog!

    • Aeroplan May 22, 2013 at 9:40 am #

      Hi Kristen,
      Thank you for taking the time to voice your feedback to us. We value you as a member and your input is important to us. To contact Aeroplan via email you can use the ‘Ask a Question’ tool located in the FAQ section on Click on this link: and log into your account. This will send us a secure email from your account so that someone can follow up with you.
      Hope this helps!
      Have a wonderful day,