Aeroplan Gets Mobile with Enhanced App

Goal setter designed for members to set travel goals and track progress

Aeroplan today introduced the latest version of its mobile app for iPhone and iPad (iOS) devices.  The app is designed to enhance and extend the core functionality of its mobile web site (mobile.aeroplan.com) and is distributed via the Apple App Store. Soft launched in February, 2012, the app was rated in the top 10 for both iPad Travel and iPod Travel apps at the Apple app store and has already surpassed download targets of more than 150,000 to date. “The goal of Aeroplan’s mobile app is to increase member awareness and engagement with the program while extending the online Aeroplan experience,” said David Klein, Vice President, Marketing & Innovation, Aeroplan.  “The app helps reinforce our brand and provides key insight into member mobile usage which will guide our future mobile strategy and development.” The app now includes the following functionalities:
  • Goal setting functionality with notification engine – The Goal setter feature is designed to help members set travel goals by defining their own destination, track their progress as they accumulate miles by participating in the program and receive timely and relevant tips along the way to help them reach their dream goal faster;
  • Account management (Members can view their account history, transactions etc.);
  • Partners and Promotions listings;
  • Partner locator map that pinpoints partners based on members’ exact location;
  • A virtual Aeroplan Card;
  • Contact section including Air Canada Top Tier priority contacts.
“The goal setter is a unique addition to the app,” added Klein.  “For example, a member can set a goal for a trip for two to Sydney, Australia, the member can use the app on a regular basis to review progress and discover helpful hints and promotional offers designed to help them reach the goal amount sooner.” Today, Aeroplan also launched the “Aeroplan Mobile App Travel Goal” contest in which members can win 1 out of 3 prizes of 200,000 miles simply for setting up a travel goal on Aeroplan’s app until August 31, 2012.  Visit aeroplan.com for more details. To download Aeroplan’s app, please visit: www.aeroplan.com/mobileapp.     Update August 8, 2012 HOW TO ENTER AND NO PURCHASE NECESSARY. Aeroplan members can enter the Contest simply by clicking on the My Goals icon on the Home menu of the Aeroplan mobile app and setting up a travel reward goal. Downloading the mobile app as well as setting up a travel reward goal is free. Aeroplan members may enter the Contest only one (1) time and with only one (1) account. Anyone found to be using multiple accounts to enter the Contest or found to be making multiple entries to the Contest will be deemed ineligible and all their entries will be void. If you are not an Aeroplan member, you can visit the Aeroplan website (www.aeroplan.com) or call 1-800-361-5373 and enrol today. Aeroplan membership is free. No purchase is required to enter the Contest. To be entered into the Contest without an Apple iOS device (e.g. iPhone, iPod Touch & iPad) please write your name, Aeroplan number, daytime and evening telephone numbers, your travel reward goal and mail it to: Mobile App Contest 5100 de Maisonneuve Boulevard West, Montreal, Québec, H4A 3T2 Limit of one (1) entry per person during the Contest Period, regardless of the method of entry. To be eligible for the draw your envelope must be postmarked no later than the last day of the Contest Period and received within three (3) days from the end of the Contest Period, failing which you will not be entered into the Contest. The Sponsor will not be responsible for lost, misdirected, stolen, illegible or delayed entries, or those with insufficient postage. Mailed entries are subject to the same entry conditions, eligibility requirements and other terms and conditions applicable to other entries.

90 Responses to “Aeroplan Gets Mobile with Enhanced App”

  1. Nicolas Pitre March 2, 2015 at 2:13 pm #

    I’m very disappointed with the Aeroplan mobile
    app for iOS. Because I’m visually handicapped,
    I’m relying on Apple’s accessibility features on
    iOS, namely VoiceOver. However, amongst all the
    apps I have installed on my iPhone, the Aeroplan
    app is by far the worst in terms of compatibility
    with VoiceOver. It used not to be that bad, but
    with the latest update it simply became
    completely unusable. And trying to access my
    account details via the Aeroplan website using
    Safari as a fallback solution doesn’t work either
    because the site detects my iPhone as such, and
    insists on launching (and installing if not
    present) the Aeroplan app. In comparison the Air
    Canada app is completely accessible with
    VoiceOver and lets me do all my flight related
    operations without any sighted person’s help. So
    could you fix this major usability bug please?

  2. Eric October 7, 2014 at 6:07 pm #

    Just switched to android and am pretty dissapointed there is no app… then I find this. Sad I must say!

    • Aeroplan February 5, 2015 at 2:34 pm #

      Hi Eric,
      An Aeroplan App for Android is part of our plans. We’ll be sure to share more info as it becomes available.
      Thanks,
      Jason

  3. S Muller July 3, 2014 at 10:39 pm #

    Hi,

    I’m a proud Aeroplan collector, but I must say that I’m very disappointed & shocked that after 2 years aeroplan still hasn’t launched any App for Android devices?? Does it really take two full years just to convert the iOS App that it should be available for all other smart phone users? With Samsung, HTC, Motorola & all other android devices there is far more Android users then iPhones,

    This reply that It’s part of your plans I already got TWO YEARS ago! I think all your loyal Android users also deserve a Mobile App! If possible please get us some more detailed information on why it’s taking so long and if possible a estimated launching date.

    Thanks & waiting for a response.

    A Loyal Aeroplan miles collecter

    • Aeroplan July 29, 2014 at 2:26 pm #

      Hi,
      An Aeroplan App for Android is still part of our plans. We’ll be sure to keep members posted on new developments.

      Thanks,
      Jason

    • A Hayashi July 30, 2014 at 4:19 pm #

      I agree with this post. It’s strange that there isn’t an Android App available for a platform that is larger than iOS. This should be taken to twitter so that there is more attention on the subject.

  4. Levon May 9, 2014 at 10:21 pm #

    Is there no aeroplan app for android? Good lord get it together! Just switched to android from apple, so inconvenient!

    • Aeroplan May 29, 2014 at 2:01 pm #

      Hi Levon,
      And Aeroplan App for Android is part of our plans. There currently is no update on it however.
      Thanks,
      Jason

  5. Peter Dodge March 12, 2014 at 1:38 am #

    I am Super Elite Air Canada member 173 072 166 currently in Bangladesh, I am trying to access my Aeroplan account, but it keeps telling me that my Aeroplan App is out of date, BUT I cannot access the App Store to get your update
    Can you help please?

    • Aeroplan March 26, 2014 at 1:22 pm #

      Hi Peter,
      The Social Media team does not have access to account information. The best thing to do would be to call our Contact Center; from India you can dial 1-514-395-0300. Also, for your own security it is recommended that you edit your post to remove your Aeroplan Number from public view.
      Thanks,
      Jason

  6. Joanne January 7, 2014 at 2:00 pm #

    Does this work on a blackberry yet ?

    • Aeroplan January 15, 2014 at 11:51 am #

      Hi Joanne,
      An Aeroplan App for Blackberry is in our plans, no launch date to announce as of yet though.
      Thanks,
      Jason

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